If you are unhappy with your product for any reason, you have 30 days to return it and get a full refund.
After we receive it back at our warehouse, you'll get a full refund within 5 business days. Note: you'll have to cover the cost to ship it back to us.
Please contact us at Support@primalice.co to initiate a return or for more information.
We ship all orders from our centrally located warehouse in Dubai, UAE.
We offer Free Shipping to all of UAE (orders above Dhs. 232), We ship using Auspost or DHL (and sometimes a few other partner carriers).
See the average delivery times below:
Major Cities: 3-5 business days
Remote: 4-8 business days
Failed or Missing Delivery:
If the package cannot be delivered to the given shipping address due to the absent cooperation of the customer, we will try to deliver it the next business day.
Tracking & Estimates:
You'll receive tracking when your order ships out, usually within 1-3 days after the order is placed (unless we are re-stocking). Shipping times listed are estimates, and can not be guaranteed as delays can happen, although it rarely happens. You can always reach us at Support@primalice.co for assistance.
Cold therapy will increase dopamine which supports motivation & drive. It will help you to regulate emotions and build stress resiliance.
Cold therapy reduces inflammation throughout the body and boosts the immune system through stimulation of the vagus nerve.
Cold therapy reduces muscle soreness and pain by constricting blood flow to muscles, reducing swelling and muscle spasms.
Cold therapy increases metabolism up to 350% as the body has to burn fat and sugar to increase core body temperature.
Cold therapy will increase dopamine which supports motivation & drive. It will help you to regulate emotions and build stress resiliance.
Cold therapy reduces inflammation throughout the body and boosts the immune system through stimulation of the vagus nerve.
Cold therapy reduces muscle soreness and pain by constricting blood flow to muscles, reducing swelling and muscle spasms.
Cold therapy increases metabolism up to 350% as the body has to burn fat and sugar to increase core body temperature.
Call us to speak with a Primal Ice representative.
Please note: Our phone support hours are Monday to Friday 9AM - 6PM and 10AM - 4PM on Saturdays.