Terms of Service

OVERVIEW
This website is operated by Primal Ice (“Primal,” “we,” “us,” or “our”). Throughout the site, the terms “we,” “us,” and “our” refer to Primal Ice. Primal offers this website, including all information, tools, and services available from it, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions, and policies referenced or linked here. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree, you may not access the website or use any services.

We reserve the right to update or change these Terms at any time by posting updates to our site. Your continued use of the site following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us the e-commerce platform to sell Primal products and services to you.

1. ONLINE STORE TERMS
 By using our services, you confirm that you are at least the age of majority in your state or province or that you have given us consent to allow any minor dependents to use the site.
 You may not use our products for any illegal purpose, nor violate any laws in your jurisdiction. You must not transmit harmful code, viruses, or destructive software. Any violation will result in termination of your access.

2. GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any reason, at any time.
You understand your non-credit card data may be transferred unencrypted across networks.
You agree not to duplicate, copy, resell, or exploit any part of the service without our written permission.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
 Primal is not responsible for inaccurate, incomplete, or outdated information on this site. Material provided is for general information only and should not be solely relied on for decision-making.

4. MODIFICATIONS TO THE SERVICE AND PRICES
 Prices and services are subject to change without notice. We are not liable for any modifications, suspensions, or discontinuances of service.

5. PRODUCTS OR SERVICES
Some Primal products or services may be available online only and may have limited quantities, subject to our Refund Policy. We aim for accurate product displays but cannot guarantee your screen’s color display.
We reserve the right to limit sales by person, region, or order and to discontinue products at any time.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse or cancel orders, including limits per account, card, or address.
You agree to provide accurate, current information for purchases and accounts and to promptly update details as needed.

7. OPTIONAL TOOLS
 We may provide access to third-party tools “as is” without warranties. Use of these tools is at your own risk, and you should review third-party terms.

8. THIRD-PARTY LINKS
 Primal is not responsible for third-party content, websites, or transactions. Please review their terms before engaging.

9. USER COMMENTS, FEEDBACK, AND SUBMISSIONS
 You agree we may use any feedback, suggestions, or submissions you provide without obligation. You are solely responsible for the accuracy and legality of your comments.

10. PERSONAL INFORMATION
 Your submission of personal information is governed by our Privacy Policy

11. ERRORS, INACCURACIES, AND OMISSIONS
We reserve the right to correct errors or omissions and to change or cancel orders where necessary.

12. PROHIBITED USES
 You may not use the site or its content for unlawful, abusive, fraudulent, or harmful purposes, nor to violate any laws or third-party rights.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee uninterrupted or error-free service. Your use of Primal services is at your own risk, and all products and services are provided “as is” without warranties.

Primal, its directors, employees, and affiliates are not liable for any damages arising from your use of the service or products.

14. INDEMNIFICATION
 You agree to indemnify and hold harmless Primal, its affiliates, and its team from any claims arising from your breach of these Terms or your violation of any law or third-party rights.

15. SEVERABILITY
 If any part of these Terms is found unlawful or unenforceable, the remainder remains valid.

16. TERMINATION
These Terms are effective unless terminated by you or Primal. We may suspend or terminate access if you violate these Terms.

17. ENTIRE AGREEMENT
 These Terms and related policies constitute the entire agreement between you and Primal regarding the services.

18. GOVERNING LAW
 These Terms are governed by the laws of Australia.

19. CHANGES TO TERMS OF SERVICE
 We may update these Terms at any time. Your continued use of the site after updates signifies acceptance.

20. CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
support@primalice.com
Adelaide, SA, 5070, Australia
+61 483 211 061